Frequently Asked Questions

  • How am I guaranteed that the tickets I order are legitimate?

    • All tickets purchased through InSeats are guaranteed. We buy only from companies that we have purchased from in the past and that we have a trusted relationship with. Since we do not purchase tickets from individuals you can be assured that the tickets you order from us are 100% real. If you encounter a problem with your tickets please call our office immediately and someone can assist you.
  • What is an E-ticket?

    • An e-Ticket, also known as a TicketFast ticket, is an electronic version of a hard ticket in the form of a .pdf file.  For more information on E-Tickets please view our, What is an E-Ticket Page
  • Can tickets be shipped internationally?

    • Yes, any order may be shipped internationally by choosing the FedEx International shipping option for $40. It generally takes no longer than 3 business days to deliver an international package, however for some locations it may take longer. You can visit www.fedex.com to get your estimated time of delivery for your area.
  • Does someone have to be available to sign for the package?

    • Yes, someone must be available to sign for the package to ensure delivery. If someone is not available to sign for the package FedEx will a leave a door tag letting you know they have attempted delivery. FedEx will not attempt any more than 3 times on a delivery. The tickets will be shipped back to our office at which point we will contact the recipient of the package via email.
  • Can I have my tickets held at will call or emailed to me?

    • Any tickets that say ticket fast or E-tickets on line can be emailed, with a $5 convenience fee. A will call can be set up for certain tickets that indicate either will call or local pick up directly under the section and the row, the fee for will call is $10. All tickets are generally emailed by the end of the business day the day that you order your tickets. All will call or pick up information will be provided to you via email by a sales representative.
  • The event I am interested in is today.

    • If the event you are ordering online is the same day, of course we will not be able to send the tickets via Federal Express, so the same rules apply as the above listing on events taking place the next day.  However for some events, it may not be physically possible for us to get the tickets to you in time, even if your credit card has been processed quickly and without any problems.  If this is the case we are sorry and of course if your credit card has been charged we will refund it 100% no questions asked!  The best thing to do for a same day event would be to call us at 877-230-4577, and try to arrange ticket pickup, will call or hand delivery as soon as possible.
  • Can I ship to an address other then my billing address?

    • Yes, you can ship to an address other then your billing, however in some cases you maybe asked to provide further information concerning your order before your order can be processed. If this is the case a sales representative will contact you via email.
  • Will my tickets be shipped immediately upon ordering?

    • In most cases yes, however, for some events the tickets may not be in hand at the time you place your order. The shipping charges will still apply and your tickets will ship out just as soon as they come in with the shipping option that you were confirmed for on your order.
  • Is shipping included in the price?

    • No, shipping is separate and is determined by the option you choose when ordering. All tickets are shipped Federal Express. There are 4 options: 2 Day delivery: $12.50 Standard Overnight (delivery next day by 4:30pm): $14.95 Priority Overnight (delivery next day by 12pm): $17.50 International Priority: $40
  • What do I do if the event is canceled?

    • If an event is canceled and not rescheduled, we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK TO OUR OFFICE WITHIN 10 BUSINESS DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION.
  • Do I get a refund if the event is postponed and I am not able to go?

    • No, if an event is postponed for a later date, your tickets will be valid for the rescheduled date. No cancellations or refunds will be given for events rescheduled for a later date or time.
  • If I lose or my tickets are stolen can I get replacements?

    • No, treat your tickets like cash. Tickets can not be reissued or replaced if lost or stolen.
  • Can I cancel my order after it has been confirmed?

    • No, if you have received an online sale confirmation or an invoice for your order you cannot cancel the order. No refunds or exchanges will be given on confirmed orders.
  • Will my seats be together?

    • Yes, all tickets that are listed on our website in the quantity listed are consecutive seats. In some cases such as theatre events there are even and odd seating. Meaning the seats go either 1, 3, 5..etc or 2, 4, 6”¦etc. When placing a pre order for an amount higher than 2 we cannot guarantee you that you will have seats together. However we do try to keep you as close as possible.
  • Why is the price I pay higher than the price printed on the ticket?

    • All tickets bought through InSeats are bought on the secondary market. The secondary market sells tickets above face value because the price to obtain tickets is higher than face value. Since the cost to obtain the tickets is higher we must sell the tickets at a higher price.
  • How do I check the status of my order?

    • Currently we do not have a way of checking your order status online. We ask that you first open your invoice attachment that is sent via email once the order is confirmed and use the tracking number provided to track your package. If you placed the order over the phone, your invoice does not have a tracking number or your package is not tracking please call our office and speak with a sales representative who will provide you with more updated information.
  • What are the office hours?

    • InSeats’ phone lines are open M-F 8am-7pm (est) and on Saturday 10am-4pm (est). InSeats is closed on Sunday and on all major holidays. Orders can be placed online 24 hours a day.
  • How can I contact InSeats?

    • InSeats can be contacted via email, sales@InSeats.com or by phone 1-877-230-4577.
  • How do you have tickets if Ticketmaster is sold out?

    • Ticketmaster is a primary seller for tickets and InSeats is a secondary seller. Since we buy our tickets on the secondary market we are able to obtain premium seating to sold out events. InSeats is not affiliated with Ticketmaster. Our prices are generally more than what you would pay through Ticketmaster but you can choose specific seating and premium seats through us whereas Ticketmaster only allows you to choose a category and then they choose the seats for you.