Frequently Asked Questions

InSeats is a premium ticket marketplace that connects you with verified sellers for concerts, sports, theater, festivals, and more. Browse events near you, choose your seats, and check out securely — your tickets are delivered instantly to your inbox.

Every listing is backed by our 200% Buyer Guarantee, so you can buy with complete confidence.

Absolutely. Every ticket sold on InSeats is verified through our seller network. We work exclusively with trusted, professional ticket sellers who have a proven track record.

If you ever receive invalid tickets or your event is cancelled without a replacement, our 200% money-back guarantee means you'll receive double your money back — no questions asked.

Most tickets are delivered instantly as a PDF or mobile ticket to your email address right after purchase. In rare cases — typically for events far in the future — delivery may take up to 24–48 hours as the seller prepares the transfer.

You'll always receive a confirmation email immediately after checkout with your order details and expected delivery time.

No hidden fees — ever. InSeats shows you the all-in price before you check out, including any service fees. What you see is exactly what you pay.

We believe in radical price transparency. No surprise charges at the last step.

InSeats is a resale marketplace. Prices are set by individual sellers based on supply and demand — they may be above or below the original face value depending on how popular the event is.

Think of it like a stock market for tickets: high-demand events command premium prices, while less popular events may be available below face value. You always see the final price upfront.

All sales are final on InSeats, as is standard in the ticket resale industry. However, there are important exceptions:

• Cancelled events: You'll receive a full refund automatically.
• Invalid tickets: If your tickets don't work at the door, our 200% guarantee kicks in — you'll receive double your money back.
• Significantly different seats: If you receive seats materially different from what you ordered, contact us immediately.

See our full Refund Policy for details.

Our 200% Buyer Guarantee means that if your tickets are ever invalid, fraudulent, or fail to gain you entry to the event, we will refund you 200% of your purchase price — that's double what you paid.

This is our commitment to you: we stand behind every single transaction on our platform. No other ticket marketplace offers this level of protection.

Cancelled events: You'll receive a full refund to your original payment method within 5–10 business days. No action needed on your part.

Postponed events: Your tickets remain valid for the new date. If you can't attend the rescheduled event, contact our support team and we'll work with you on a case-by-case basis.

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. All payments are processed securely through Stripe — your card details are never stored on our servers.

After purchase, your tickets are sent directly to the email address you provided at checkout. You can also access your order history and download tickets from your account dashboard at any time.

Most venues accept mobile tickets — just pull up the PDF or barcode on your phone. We recommend downloading your tickets before the event in case of poor cell service.