Privacy Policy - InSeats

1. Introduction

InSeats ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform"). By using the Platform, you consent to the practices described in this policy.

2. Information We Collect

We collect information that you provide directly and information collected automatically:

• •Account Information: Name, email address, phone number, and password when you create an account.
• •Payment Information: Credit card number, billing address, and other payment details processed securely through our payment provider (Stripe). We do not store full credit card numbers on our servers.
• •Transaction Data: Records of tickets purchased, sold, events viewed, and order history.
• •Device & Usage Data: IP address, browser type, operating system, device identifiers, pages visited, time spent on pages, and referring URLs.
• •Location Data: Approximate location based on your IP address, used to show relevant local events.
• •Communications: Messages you send to our support team and any feedback or reviews you submit.

3. How We Use Your Information

We use the information we collect to:

• •Process transactions and deliver tickets to you
• •Create and manage your account
• •Personalize your experience with relevant event recommendations
• •Send order confirmations, ticket deliveries, and important account updates
• •Send promotional communications (you can opt out at any time)
• •Detect and prevent fraud, abuse, and security incidents
• •Improve our Platform, features, and customer support
• •Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• •Payment Processors: Stripe processes your payments securely on our behalf.
• •Service Providers: Third parties that help us operate the Platform (hosting, email delivery, analytics, customer support).
• •Ticket Sellers: Limited information necessary to fulfill your ticket order.
• •Legal Requirements: When required by law, subpoena, or to protect our rights, safety, or property.
• •Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, understand how you use the Platform, and deliver relevant content. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL), secure payment processing, and access controls. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• •Access the personal information we hold about you
• •Correct inaccurate or incomplete information
• •Delete your personal information
• •Object to or restrict certain processing of your data
• •Export your data in a portable format
• •Opt out of marketing communications

To exercise any of these rights, contact us at [email protected].

9. Children's Privacy

InSeats is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will promptly delete it.

10. International Users

If you are accessing InSeats from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform with a revised "Last updated" date. Your continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].