Refund Policy
We believe in being upfront. Here's exactly when and how you can get a refund — no fine print, no runaround.
All sales are final
As is standard in the ticket resale industry, InSeats does not accept returns or exchanges for buyer's remorse, change of plans, or duplicate purchases. However, we protect you in every situation that matters.
When You're Entitled to a Refund
Event Cancelled
Full RefundIf the event is officially cancelled and not rescheduled, you'll receive a full refund to your original payment method. No action required — we'll process it automatically once the cancellation is confirmed.
Timeline: 5–10 business days
Invalid Tickets
200% RefundIf your tickets are fraudulent, invalid, or fail to gain you entry to the event, our 200% Buyer Guarantee applies. You'll receive double your purchase price back — the strongest protection in the industry.
Contact us immediately at or before the event
Tickets Not Delivered
Full RefundIf your tickets are not delivered before the event starts and we're unable to provide replacement tickets, you'll receive a full refund. Contact us as soon as you realize there's a delivery issue.
Don't wait — contact us before the event
Materially Different Seats
Case by CaseIf you receive seats that are materially different from what you ordered (different section, significantly worse view), contact us immediately. We'll work to make it right — either with replacement tickets or a partial/full refund.
Note: comparable or better seats are not eligible
What's Not Covered
Change of plans — Can't make it anymore? Unfortunately we can't accept returns for personal reasons.
Postponed events — Your tickets remain valid for the new date. Contact us if you have concerns.
Duplicate purchases — Please double-check your cart before completing checkout.
Price dissatisfaction — Resale prices fluctuate with demand. The price you paid at checkout is final.
Need to request a refund?
Our support team responds within a few hours, 7 days a week. Have your order number ready.